Smart 811 Ticket Management for Utility Teams
When an 811 call is received, the call center is required to create a locate request ticket referred to as one call ticket. It is mandated that utility companies respond to 811 tickets raised by the excavators with the call centers within a certain timeframe as required by the state. 811 centers have the critical responsibility of managing, tracking, and closing these one call tickets with the goal of minimizing the occurrence of accidents for their members and communities at large.