AI Chatbots vs. Human Agents: Which is Best for eCommerce Customer Support?
In the fast-paced world of eCommerce, choosing between AI chatbots and human agents for customer service can define your brand’s success. This article explores the strengths and limitations of both options, from the round-the-clock availability of chatbots to the empathetic touch of human agents. Learn how to select the right solution—or combine both—to deliver exceptional customer experiences, boost conversions, and retain loyal shoppers. Perfect for eCommerce leaders aiming to scale support operations efficiently.