What is Co-Browsing Technology? A Simple Guide to Its Benefits and Applications
Co-browsing, a cutting-edge customer engagement tool, that has transformed how businesses interact with customers. Unlike traditional support methods, Co-Browsing allows support agents to navigate a website alongside the customer in real-time. This real-time collaboration enhances communication and ensures that customers receive the assistance they seek. Co-browsing enables agents to see what the customer sees providing instant, personalized support that can resolve issues more quickly and effectively.