EXPLAIN HOW ISO 20000–1 CERTIFICATION SUPPORT AN ORGANIZATION.

ISO 20000–1 Certification is an internationally recognized ISO standard for service management systems (SMS) that focuses on IT service management (ITSM). ISO 20000–1:2018 sets out the requirements for establishing, implementing, maintaining, and continually improving an organization’s SMS. ISO 20000–1 certification focus to make sure the effective delivery of IT services that meet the requirement and expectations of customers and business stakeholders. By obtaining ISO 20000–1 Certification, organizations demonstrate their commitment to excellence in IT service management practices, including service design, transition, delivery, and improvement. ISO 20000–1 certification not only improve operational efficiency and customer satisfaction but also fosters trust among clients, partners, and stakeholders by providing assurance of consistent and high-quality IT services.